Responsible Gaming — Your Wellbeing Comes First
At tkbt, we believe that gambling should always be a form of entertainment — never a source of stress, debt, or harm. We provide every player with a full suite of safety tools, transparent information, and a dedicated support team so you remain in complete control of your gaming experience at all times.
Gambling Should Always Be Fun and Controlled
tkbt is committed to providing a safe, fair, and responsible gaming environment for every player who uses our platform in Bangladesh. While the vast majority of our players enjoy betting on cricket, football, kabaddi, slots, and live casino tables as a recreational activity, we recognise that for a small number of people, gambling can become problematic.
Problem gambling is a serious condition that can affect players of all backgrounds — regardless of income, education, or experience level. It can develop gradually, often without the player being fully aware that their relationship with gambling has shifted from entertainment to dependency. Early awareness and action are the most effective tools against gambling harm.
This page sets out all the responsible gaming tools and policies available to tkbt players, the warning signs of problem gambling to watch for, and clear guidance on how to access help — both from tkbt directly and from independent support organisations. Please read this information carefully and share it with anyone in your household who may use the tkbt platform.
If at any point you feel that gambling is affecting your finances, relationships, mental health, or daily routine, please contact our support team immediately at [email protected]. We are available around the clock, every day of the year including Eid, Victory Day, and Pohela Boishakh. You will never be judged for reaching out.
Important Notice — 21+ Only
The tkbt platform is strictly for adults aged 21 years and above. Creating an account, placing bets, or accessing any game on tkbt while under 21 years old is forbidden. Age verification is required for all accounts. If you are under 21, please exit the platform immediately.
Need Help Right Now?
Contact our responsible gaming team at any time: [email protected] — use the subject line "Responsible Gaming Request" and we will respond within 2 hours, any day, any time.
Six Tools That Keep You in Control
Every tkbt account comes with a full set of built-in responsible gaming controls. These tools are free, instant, and always available from your account dashboard — no waiting, no approval required.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly but increases require a 24-hour cooling-off period before taking effect — a deliberate design choice to protect you from impulsive decisions.
Session Time Limits
Define the maximum number of hours you wish to spend on tkbt in a single session. When your session limit is reached, you will receive a clear on-screen notification and be automatically logged out. This tool helps prevent the time-distortion effect that can occur during extended gaming sessions, keeping your play measured and intentional.
Loss Limits
Set a ceiling on the total amount you are willing to lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, your account will be restricted from further real-money wagering until the period expires. Loss limits are one of the most effective tools for preventing unsustainable spending patterns during a losing streak.
Time-Out / Cooling-Off
Take a short break from gambling without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended for all real-money gaming. You may not log in, deposit, or place bets until the time-out period expires. This option is ideal when you feel the need for a brief pause to regain perspective.
Self-Exclusion
If you believe your gambling has become a problem, you can request a self-exclusion that locks your account for a minimum period of 6 months, up to a maximum of 5 years, or permanently. During self-exclusion, all marketing communications from tkbt are also suspended. Self-exclusion is irreversible for the chosen period — you cannot request early reactivation once the exclusion is applied.
Reality Check Reminders
Enable on-screen pop-up reminders at intervals of your choice — every 30 minutes, 60 minutes, or 90 minutes. Each reminder displays how long you have been playing, how much you have deposited in the current session, and your current net gain or loss. These reality checks are designed to counter the natural tendency to lose track of time and money during immersive gaming sessions.
How to Activate Your Responsible Gaming Tools
Applying any of the safety tools listed above takes less than two minutes. Follow these steps to access and configure your responsible gaming settings from your tkbt account dashboard.
Log in to Your tkbt Account
Visit the tkbt Login page and sign in using your registered username and password. Ensure you are on the official tkbt.io domain before entering your credentials.
Navigate to Account Settings
Once logged in, go to your Account Settings panel. Select the "Responsible Gaming" tab, which is clearly labelled and accessible from the main account menu.
Choose Your Tool and Set Parameters
Select the tool you wish to activate — deposit limit, session time limit, loss limit, time-out, self-exclusion, or reality check. Enter your desired values (amounts, durations, intervals) in the fields provided.
Confirm and Apply
Review your selection and confirm. Restrictions take effect immediately. You will receive a confirmation notification to your registered mobile number and email address for your records.
Contact Support if You Need Assistance
If you experience any difficulty activating a responsible gaming tool, or if you wish to request self-exclusion immediately by speaking to a member of our team, contact [email protected] at any time. Our responsible gaming team will apply the restriction on your behalf within 2 hours of receiving your request.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. It often develops gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling is becoming a problem for you or someone you know.
Chasing losses. Continuing to bet in an attempt to recover money already lost, leading to escalating wagers and deeper financial loss.
Spending beyond your means. Depositing money earmarked for rent, utilities, food, or family expenses in Dhaka, Chittagong, or elsewhere in Bangladesh.
Inability to stop. Feeling restless, irritable, or anxious when trying to cut back or stop gambling, or repeatedly failing to stick to self-imposed limits.
Concealment and deception. Hiding gambling activity from family members, lying about how much time or money has been spent on betting.
Neglecting responsibilities. Missing work, school, or family commitments due to time spent gambling, or performing poorly in daily obligations as a result of preoccupation with betting.
Borrowing to gamble. Taking loans, using credit cards, or borrowing money from friends and family in order to fund gambling activity.
Ask Yourself These Ten Questions
This informal questionnaire is not a clinical diagnostic tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more questions, we strongly encourage you to contact our responsible gaming team or an independent support organisation.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever bet money that was needed for essential expenses such as rent, food, utilities, or school fees?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through?
Do you find yourself thinking about gambling frequently — planning your next session, replaying past bets, or calculating future wins — when you are not actually playing?
Have you ever continued gambling in order to try to win back money you had already lost — sometimes referred to as "chasing losses"?
Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Has gambling caused arguments, tension, or conflict with a partner, parent, sibling, or other close family member?
Have you borrowed money, sold personal belongings, or taken out a loan specifically to fund gambling activity?
Do you feel anxious, irritable, or depressed when you are unable to gamble, or immediately after a significant loss?
Have you ever neglected work, studies, family responsibilities, or personal health in order to spend more time gambling?
What to Do If You Answered "Yes" to Several Questions
Three or more "yes" answers suggest that gambling may be having a negative impact on your life. This does not mean you are beyond help — it means the right time to act is now, before the situation escalates further. Contact our support team at [email protected], activate a time-out or self-exclusion from your account dashboard, and consider reaching out to an independent counselling service. Seeking help is a sign of strength, not weakness.
21+ Only — Age Verification is Mandatory
tkbt operates a strict minimum age policy. Every player must be aged 21 years or older to create an account, deposit funds, or place any bet on the tkbt platform. This policy applies to all players in Bangladesh regardless of city or region — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar alike.
As part of our Know Your Customer (KYC) process, every new account is required to submit a valid government-issued identity document — such as a Bangladesh National ID (NID) card or passport — that confirms the account holder's date of birth before withdrawals are processed. Accounts that cannot provide valid age verification documentation will have their withdrawals suspended pending review.
If tkbt has reason to believe that a player is under 21, the account will be suspended immediately and the matter will be investigated. Any funds deposited by an underage player will be returned via the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and no winnings will be paid out.
Parents and guardians: If you share a device or household with a minor and use the tkbt platform, we strongly recommend enabling parental control software on shared devices to prevent underage access to gambling websites. If you believe a minor has accessed a tkbt account, please report this to [email protected] immediately.
KYC Identity Verification
All players must submit a valid government-issued ID (NID or passport) to confirm their age and identity. Accounts without completed KYC may have withdrawal functionality restricted until documents are verified.
Parental Controls
We recommend installing parental control software on all shared household devices to prevent minors from accessing gambling content. Many free and paid solutions are available for Android, iOS, Windows, and macOS.
Report Underage Access
If you suspect a person under 21 has accessed the tkbt platform, contact [email protected] immediately with the account username or email address. All reports are handled confidentially and investigated within 24 hours.
Seven Golden Rules for Responsible Gaming
Following these seven principles will help ensure that your tkbt experience remains a positive and sustainable form of entertainment throughout your time on the platform.
Only Bet What You Can Afford to Lose
Before you deposit, decide on a fixed entertainment budget — an amount you are genuinely comfortable losing completely. Treat this money the same way you would treat the cost of a cinema ticket or a meal out. Once it is spent, your session is over for that period.
Set a Time Limit Before You Start
Decide how long you plan to play before you open the platform — and stick to it. Use the session time limit feature in your account settings to enforce this automatically. Gambling sessions with no pre-set end time tend to run significantly longer than intended.
Never Chase Your Losses
Losing streaks are a normal part of gambling — every game has a house edge built in over the long run. Increasing your bet size or depositing more money to "win back" losses is one of the most common and damaging patterns in problem gambling. Accept losses as the cost of entertainment and move on.
Do Not Gamble to Manage Emotions
Avoid gambling when you are feeling stressed, anxious, depressed, lonely, or under the influence of alcohol. Emotional states significantly impair decision-making and increase the risk of impulsive, high-stakes wagering. Gambling is most enjoyable and safest when approached from a calm, clear-headed baseline.
Take Regular Breaks
Even if you are well within your budget and time limit, stepping away from the screen regularly helps you maintain perspective. Stand up, walk around, and give your mind a reset between sessions. The games on tkbt will always be there — there is no urgency that requires continuous play.
Keep Gambling Balanced With Life
Gambling should occupy a small, clearly defined part of your leisure time — not replace family time, social activities, exercise, work, or sleep. If you notice that gambling is becoming the primary way you spend your free time or that other interests are fading, this is an important early warning sign worth taking seriously.
You Are Not Alone — Help Is Always Available
If gambling is causing you distress — financially, emotionally, or in your relationships — reaching out for support is the most important step you can take. tkbt's responsible gaming team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. All conversations are treated with complete confidentiality and without judgement.
Email Our Responsible Gaming Team
Send an email to [email protected] with the subject line "Responsible Gaming Request". Our dedicated team will respond within 2 hours, any day of the year.
Available 24/7 including Eid, Victory Day & Pohela Boishakh
Live Chat Support
Access live chat directly from your tkbt account dashboard for an instant response from a trained support agent. Live chat is available around the clock and is the fastest way to request an immediate account restriction or time-out.
Typical response time: under 3 minutes
Dedicated Support Hours
Our responsible gaming specialists are available every day of the year, operating on Bangladesh Standard Time (BST, UTC+6). Whether it is 3 AM during Ramadan or a national public holiday, someone is always ready to help.
Operating hours: 24 hours, 365 days a year
tkbt's Responsible Gaming Pledge
tkbt pledges to maintain a safe, transparent, and supportive environment for every player on our platform. We will continue to invest in responsible gaming tools, staff training, and player education initiatives. We will never use marketing tactics designed to exploit vulnerable players, and we will always prioritise player wellbeing over platform revenue. Gambling at tkbt should be a positive experience — and if it ever stops being that for you, we are here to help you step back safely. 21+ only. Please play responsibly.
Play Responsibly — Enjoy the tkbt Experience
Now that you are familiar with our responsible gaming tools and policies, explore everything tkbt has to offer — live cricket betting, premium slots, Mahjong Ways, Treasure Hunt, and live casino tables — with the confidence that you are always in control. 21+ only.